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Every Question,
Answered Clearly

From your first question about launching a prop firm to the technical details of KYC, payments, and platform integration — find clear, honest answers here.

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General Getting Started Platform Payments Compliance Support
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Most Asked Questions
How long does it take to launch a prop firm? What payment methods do you support? Which trading platforms does FXPropTech support? Does FXPropTech handle KYC for my traders? Are there hidden fees in FXPropTech's pricing? Is FXPropTech a prop firm or a technology provider?
Category 01
General &
About FXPropTech

Core questions about who we are, what we do, and why prop firm founders around the world choose FXPropTech.

FXPropTech is an end-to-end technology platform purpose-built for launching and operating proprietary trading firms. We provide the complete infrastructure — trader evaluation systems, CRM dashboards, payment gateways, KYC compliance, risk management engines, and white-label branding — so founders can launch a professional prop firm without building everything from scratch. Think of us as the back-end engine that powers your prop firm, while you focus on growing your brand and trader base.
FXPropTech is purely a technology provider — not a prop firm itself. We don't evaluate traders, manage capital, or take positions in the market. Our role is to give prop firm founders like you the complete technical infrastructure to run your own branded prop firm. You own the firm, the brand, the traders, and the business. We provide the engine that makes it all work.
Our platform is designed for three main user types: (1) Entrepreneurs who want to start a new prop firm from scratch with no prior technical infrastructure; (2) Existing brokers or financial service firms looking to add a prop trading division to their business; and (3) Established prop firms looking to migrate from outdated systems or custom-built solutions to a scalable, maintained platform. If you fall into any of these categories, FXPropTech is built for you.
FXPropTech serves clients in 30+ countries across the Middle East, Europe, Asia, Africa, and the Americas. Our platform is built for global operation with multi-currency payment support, international KYC workflows, and region-specific compliance tooling. Our headquarters are in Dubai, UAE, with a globally distributed team serving clients around the clock. Wherever you are, we can help you launch and operate a compliant prop firm.
We currently power 100+ prop firms globally, ranging from early-stage startups with a few hundred traders to established firms processing thousands of evaluations per month. Our platform processes millions in trader payouts each month and maintains 99.9% uptime across all hosted infrastructure. The diversity of our client base gives us unmatched insight into what it takes to scale a prop firm successfully at every stage.
Category 02
Getting
Started

Everything you need to know before you begin — from the first conversation to launch day.

The process begins with a free 30-minute strategy call with one of our prop firm specialists. During that call, we'll assess your goals, existing resources, and preferred model (1-step, 2-step, instant funding, etc.) and give you a clear picture of what's involved. From there, you select a plan, and we begin the onboarding process — typically including platform configuration, white-label branding, payment gateway setup, KYC integration, and a final review before go-live. Book your free call here.
Most clients are live within 2–4 weeks of signing up. The exact timeline depends on the complexity of your setup — evaluation rules, payment integrations, custom branding, and regional compliance requirements all play a role. Straightforward setups can go live in as little as 10 business days. We provide a detailed project timeline at the start of your onboarding so you always know exactly where you are in the process.
Not necessarily. While a trading background is helpful for understanding your product and speaking credibly to traders, many of our most successful clients came from business, marketing, finance, or tech backgrounds with limited personal trading experience. What matters more is understanding the prop firm business model, having a clear go-to-market strategy, and being able to engage your target trader community. Our team can guide you through the industry-specific aspects during onboarding.
Absolutely. We offer a free, no-obligation 30-minute demo call where we walk you through the full platform — trader dashboard, admin CRM, challenge management, payout flows, KYC screens, and risk management tools — all live and in real time. There's no sales pressure and no credit card required. We believe the platform speaks for itself. Book your demo here.
FXPropTech supports all major evaluation models used by prop firms today: 1-Step Evaluation (single phase, fast funding), 2-Step Evaluation (Phase 1 + Phase 2, industry-standard), Instant Funding (no evaluation — direct funded account), and fully custom hybrid models. Every rule — profit target, max drawdown, daily loss limit, minimum trading days — is configurable from your admin dashboard with no code required. You can run multiple programs simultaneously.
Category 03
Platform &
Technology

Technical questions about how the platform works, what it integrates with, and how it scales.

FXPropTech integrates natively with the most widely used trading platforms in the industry, including MetaTrader 4 (MT4), MetaTrader 5 (MT5), cTrader, DXtrade, TradeLocker, and several proprietary platforms on request. Our API-based integration layer connects the trading platform's trade data directly to our evaluation engine in real time — so drawdown calculations, rule violations, and account status updates happen automatically, with no manual intervention required.
Yes — fully. Your traders will see your logo, your brand colours, your domain name, and your firm's name throughout every touchpoint — the trader dashboard, emails, challenge pages, and payout notifications. FXPropTech is invisible to your traders; they only ever see your brand. You can also customise the onboarding flow, challenge rules, support links, and notification templates through the admin panel.
Completely. From the admin CRM you can configure every evaluation parameter with no coding required: profit targets, max drawdown percentage, daily loss limits, minimum trading days, maximum trading days, account sizes, challenge fees, profit split percentages, and more. You can create multiple programs with different rules running simultaneously — for example a 1-step program for experienced traders and a 2-step program for beginners, each with different fee structures and account tiers.
FXPropTech's infrastructure is engineered for 99.9% uptime, backed by enterprise-grade cloud infrastructure with redundant failover systems. Our servers are monitored 24/7, and we deploy automatic scaling to handle traffic spikes during peak challenge launch periods. In the event of any planned maintenance, we notify all clients at least 48 hours in advance and schedule work during low-traffic windows. Our status page is publicly accessible at all times.
Yes. The trader dashboard is fully responsive and mobile-optimised, working seamlessly across all modern devices — smartphones, tablets, and desktops. Traders can check their account statistics, review challenge progress, submit payout requests, and complete KYC verification entirely from a mobile browser. We don't require app downloads; the progressive web experience is fast, intuitive, and consistent across all screen sizes.
Category 04
Payments &
Pricing

Transparent answers on what things cost, how money flows, and how your traders get paid.

FXPropTech supports a comprehensive range of payment methods to maximise your trader conversion rate, including: Visa & Mastercard (credit/debit), major cryptocurrencies (Bitcoin, Ethereum, USDT, USDC), bank transfers (SWIFT/SEPA), and region-specific local payment methods across Asia, Africa, and the Middle East. The payment gateway is fully integrated into the checkout flow and appears under your brand — traders never leave your site to pay.
Trader payout requests are submitted through the trader dashboard and appear in your admin CRM for review and approval. Once approved, payouts can be processed via bank transfer, cryptocurrency wallet, or Wise/PayPal depending on your configured payout methods. The entire flow — request, review, approval, confirmation — is managed within the platform with full audit trails. Payout schedules (bi-weekly, monthly, on-demand) are set by you as the prop firm operator.
No. Our pricing is fully transparent — what you see is what you pay. There are no setup fees hidden in a later invoice, no surprise per-trader charges, and no commission taken from your trader challenge revenue. Our plans are structured as either a flat monthly/annual subscription or a one-time setup fee depending on the package. Any additional services (such as a new trading platform integration or custom development work) are quoted in writing before any work begins.
No. FXPropTech does not take any percentage of your challenge fee revenue, trader payouts, or profits. We operate on a platform fee model — you pay for access to the technology, and everything your traders pay goes directly to your business. You keep 100% of your revenue. This model aligns our incentives correctly: we succeed when your platform succeeds, not by skimming from your income.
You can upgrade your plan at any time with no interruption to your live platform. Upgrades take effect immediately and you're only charged the pro-rated difference for the remainder of your billing cycle. Downgrading is also possible — just notify us before your next renewal date. There are no lock-in contracts on most plans; we earn your business every month by delivering a platform that works. Speak to your account manager for a plan comparison.
Category 05
Compliance
& KYC

How FXPropTech helps you stay compliant and verify traders across all jurisdictions.

Yes. FXPropTech includes a fully integrated KYC (Know Your Customer) system that allows traders to submit identity documents, proof of address, and selfie verification directly through the trader portal. The system supports AI-assisted document verification with manual review override capability. You can configure KYC to be triggered at registration, before first payout, or at both stages — depending on your compliance requirements and jurisdiction.
The KYC system accepts government-issued photo ID (passport, national ID card, or driver's licence), proof of address (utility bill, bank statement, or government letter dated within 3 months), and a liveness selfie for identity matching. The system supports document recognition from 190+ countries and reads both Latin and non-Latin scripts. You can also define custom document requirements based on trader geography or account tier within the admin panel.
FXPropTech's compliance framework is built to support AML (Anti-Money Laundering) best practices, including PEP (Politically Exposed Person) screening, sanctions list checks, and transaction monitoring. We work with leading compliance data providers to keep screening lists current. However, it's important to note that you — the prop firm operator — are responsible for your regulatory compliance in your jurisdiction. We provide the tools; your legal counsel should advise on the specific obligations applicable to your firm.
Yes. The admin panel allows you to configure tiered KYC requirements based on account size, challenge type, or payout threshold. For example, you can require a selfie + ID for all traders, but require enhanced due diligence (full document set + source of funds declaration) only for traders requesting payouts above a certain amount. This tiered approach balances compliance rigour with user experience — keeping friction low for small accounts while maintaining proper oversight on larger ones.
Category 06
Support &
Security

How we support you and your traders — and how we keep your platform and data secure.

All clients have access to support via WhatsApp, Telegram, email, and scheduled video calls. Our standard support hours are Monday–Saturday, 9AM–7PM GST, with emergency technical support available outside those hours for critical platform issues. Enterprise plan clients receive a dedicated account manager who knows your platform configuration in detail. Response times average under 2 hours during business hours and under 6 hours outside business hours.
Our direct support relationship is with you — the prop firm operator. Your traders interact with your brand and your support channels. However, we equip you with comprehensive documentation, a knowledge base template, onboarding guide templates, and email response templates so you can provide excellent trader support yourself. For technical issues raised by traders that require platform-level investigation, your account manager handles these behind the scenes while you maintain the client-facing relationship.
All data is protected with AES-256 encryption at rest and TLS 1.3 encryption in transit. Personal data is stored in isolated, access-controlled environments with role-based access controls (RBAC) — meaning only authorised team members can access sensitive records. We conduct regular penetration tests, maintain automated security monitoring, and follow OWASP security guidelines across all platform components. Backups are taken every 24 hours and stored in geographically redundant locations.
If you choose to cancel your subscription, we provide a 30-day wind-down period during which your platform remains fully operational and you can export all trader data, transaction records, and KYC documents in standard formats (CSV, JSON). We'll never hold your data hostage. After the wind-down period, your data is securely deleted from our servers in accordance with GDPR and applicable data protection regulations. We'll also assist with any migration if you're moving to an alternative system.
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If you didn't find what you were looking for above, reach out directly. Our team of prop firm specialists responds personally — not with templates — within 2 hours during business hours.

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