Support Center

Prop Firm Platform Support Center —
Help, Docs & Guides

Browse our knowledge base, read platform guides, or reach our expert team directly. We're here to make sure your prop firm runs without friction.

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Getting Started Risk Engine Setup Integrations & API Billing & Plans FAQ Contact Us
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Risk Engine · Trader Dashboard · Admin CRM · API · Payments — all running normally
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Find What You Need

Every topic covered — from initial setup to advanced rule configuration and API integration.

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Getting Started

Onboarding walkthrough, account setup, branding configuration, and your first challenge program launch — step by step.
24 articles
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📊

Trader Dashboard

White-label dashboard setup, branding, challenge display, payout requests, leaderboard configuration, and trader account management.
31 articles
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⚙️

Admin CRM & Operations

Trader management, payout review workflows, rule configuration, challenge creation, affiliate program, and admin panel navigation.
29 articles
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Most Popular

Frequently Visited Articles

01
Getting Started

How to configure your first challenge program from scratch

8 min read · Updated Apr 2025
02
Risk Engine

Setting up trailing drawdown vs. static drawdown — when to use each

6 min read · Updated Mar 2025
03
Integrations

Connecting your MT4/MT5 bridge to the FXPropTech risk engine

12 min read · Updated Apr 2025
04
Dashboard

White-labelling the trader dashboard — domain, logo, and colours

5 min read · Updated Feb 2025
05
Billing

Understanding your invoice — what each line item means

4 min read · Updated Jan 2025
06
Risk Engine

Configuring news trading blocks — window sizes, calendars, and instruments

9 min read · Updated Apr 2025
07
Admin CRM

Approving, holding, and declining payout requests in the admin panel

7 min read · Updated Mar 2025
08
Integrations

Webhook event types, payload schemas, and retry logic

10 min read · Updated Apr 2025
New Client Checklist

Launch in 5 Steps

1

Onboarding Call & Requirements

A dedicated onboarding specialist walks through your prop firm model, challenge structure, and technical requirements before anything is configured.
2

Platform & Bridge Integration

MT4/MT5 bridge connected, trading server credentials configured, and platform communication tested end to end in a staging environment.
3

Risk Rules Configuration

Your full risk stack — drawdown types, news filters, strategy restrictions, instrument rules, and compliance controls — configured per phase.
4

White-Label & Branding

Trader dashboard deployed on your domain with your logo, colour scheme, and challenge program branding applied throughout.
5

Go Live & Handover

Full system test, admin panel handover training, and live monitoring enabled. Your dedicated account manager remains available post-launch.
⚡ Average go-live time
3–5 Business Days
From signed agreement to live trader dashboard
Get in Touch

Reach Our Team Directly

Can't find what you need in the knowledge base? Our prop firm specialists are available across multiple channels — pick what works for you.

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Live Chat

Chat with a specialist in real time. Fastest way to get answers for urgent technical or operational questions.
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<1hr Response

WhatsApp

Message our team on WhatsApp for quick responses during business hours. Ideal for ongoing project discussions.
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⏱ <2hr Reply

Email Support

Send a detailed query to our support team. Best for technical documentation, integrations, or account-level questions.
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📅 30-min Session

Book a Demo

Schedule a screen-share session with a specialist. Walk through any module, ask questions, and see it live on your setup.
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Critical issues: 30-minute SLA
General queries: <2 hour response
Support hours: 24 / 7 / 365
Languages: English, Arabic, more
FAQ

Common Questions

Quick answers to the questions we hear most often from new and existing clients.

Ask Us Anything
How long does the initial setup and go-live take?
Most clients are live within 3–5 business days from the signed agreement. This covers platform bridge integration, risk rule configuration, white-label branding, and admin panel handover. Complex multi-platform or custom integration setups may take 7–10 days — your onboarding specialist will give you a precise timeline after the initial call.
Do you support both MT4 and MT5?
Yes — FXPropTech supports both MetaTrader 4 and MetaTrader 5 via direct bridge integration. You can run both platforms simultaneously if your prop firm model requires it. We also support cTrader and proprietary platforms on a case-by-case basis.
Can I configure different risk rules for each challenge phase?
Yes, fully. Every risk rule in the engine is configurable per phase — Evaluation Phase 1, Evaluation Phase 2, and Funded accounts can each have different drawdown thresholds, lot caps, time rules, and strategy restrictions. You can also set different rules per challenge account size.
Is the trader dashboard fully white-labelled?
Yes — the trader dashboard is deployed on your own domain with your logo, colour scheme, challenge branding, and legal links. There is no FXPropTech branding visible to your traders. You control the full user experience.
What happens if a trader violates a risk rule?
The risk engine enforces violations in real time. Depending on your configuration, violations trigger one of four actions: hard block (order rejected), warning alert (trade allowed but flagged), review queue (payout held pending review), or account breach (challenge terminated). All events are logged with timestamps for your audit trail.
Can I integrate my own KYC provider?
Yes. FXPropTech integrates natively with Sumsub and Onfido, and supports custom KYC providers via webhook callbacks. The KYC gate is configurable — you can require verification before payout, before funded access, or both. Your compliance workflow remains fully in your control.
What payment gateways do you support?
FXPropTech integrates with 30+ payment gateways including Stripe, PayPal, Revolut Business, crypto payment processors (USDT/USDC), and regional providers. You can configure multiple gateways simultaneously with intelligent routing and currency handling.

Support Center FAQs

Common questions about FXPropTech's support options, onboarding process, and platform documentation.

FXPropTech offers live chat, WhatsApp, and email support for all clients. Dedicated account clients also have access to a direct account manager and priority response SLAs.

Live chat and WhatsApp queries are typically answered within minutes during business hours. Email support aims for a response within 4 hours. Priority SLA clients receive guaranteed response times as specified in their plan.

Yes. Every new client receives a guided onboarding process that includes an onboarding call, platform and bridge integration support, risk rules configuration, white-label and branding setup, and a full go-live handover.

The support center includes guides and documentation covering getting started, risk engine configuration, trader dashboard, integrations and API, billing, and admin CRM operations. Full API documentation is also available in the integrations section.

The risk engine is configured through the Admin CRM panel. You can set trailing or static drawdown rules, news trading filters, scalping and HFT detection thresholds, IP/VPN blocking, and over 50 additional configurable rules — all without code changes or redeployment.

Yes. The trader dashboard is fully white-labelable. You can apply your own domain, logo, brand colours, and custom styling. The support center includes a step-by-step guide covering all white-labelling configuration options.

Yes. FXPropTech natively supports MT4 and MT5 bridge integration. The support center provides a full walkthrough for connecting your MT4/MT5 bridge to the risk engine, including configuration steps and common troubleshooting tips.

FXPropTech supports webhook integrations for key platform events including challenge completions, payout requests, KYC updates, and violations. The documentation covers all event types, payload schemas, and the built-in retry logic with dead-letter queue.
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Our team is standing by.

Speak with a prop firm specialist, get a full platform walkthrough, or have your specific integration questions answered live — no commitment required.

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